Frequently Asked Questions
Products
What makes your beeswax products special?
The beeswax is our own, from hives we keep in the Pentland Hills around Balerno. We blend it in small batches with a short list of oils and butters, named in full on every product page.
Are your products suitable for all types of wood?
Our furniture polish and kitchen wood balsam are suitable for most types of wood, including oak, pine, mahogany, and walnut. However, we recommend testing on a small, inconspicuous area first, especially for antique or valuable furniture.
How long do your products last?
When stored properly in a cool, dry place, our products have a shelf life of 2-3 years. The beeswax naturally preserves the other ingredients, making our products long-lasting.
Are your products safe to have around children and pets?
As with any care product, please keep them out of reach of children and pets and avoid ingestion. Each product page lists its full ingredients; contact us before ordering if you need to check for a specific allergen.
Ordering & Delivery
How long does delivery take?
We typically dispatch orders within 1-2 working days. UK delivery takes 3-5 working days. Every order is sent Royal Mail Tracked 48, and Royal Mail sends you tracking updates by text or email.
Do you offer free delivery?
Yes! We offer free standard delivery on all orders over £15. For orders under £15, delivery costs £3.75.
Do you deliver outside the UK?
Currently, we only deliver within the United Kingdom. We're working on expanding our delivery options to include international shipping in the future.
Can I track my order?
Every order is sent Royal Mail Tracked 48, and Royal Mail sends you tracking updates by text or email. If your order hasn't arrived within 3-5 working days, please contact us and we'll investigate with Royal Mail.
Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy for unused products in their original packaging. You can choose a full refund or exchange for another product. You'll need to arrange return postage yourself. For full details, see our Returns & Refunds page.
How long do refunds take?
Once we receive your return, we'll inspect it within 3-5 working days and process your refund immediately if approved. Refunds are issued to your original payment method.
What if my item arrives damaged?
If you receive a damaged item, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or refund at no cost to you.
Business Information
Who is behind Fine Beeswax?
Fine Beeswax is a small craft business based in Balerno, Scotland. We trade as Fine Beeswax under Fine Scottish Honey Ltd (Company No. SC792744). You can contact us at hello@finebeeswax.co.uk or +44 7783 568190. Payments are processed securely by Stripe (we don’t store or see your card details), and we offer a clear 30-day returns policy with delivery information provided after dispatch. For more details, see our Terms of Service.
Where is your business located?
Our workshop and hives are located at 571 Lanark Road West, Balerno, Edinburgh, EH14 7BL.
Who processes my payment?
All transactions are securely processed by Stripe, our third-party payment provider. Your payment information is encrypted and handled directly by Stripe on behalf of Fine Scottish Honey Ltd (trading as Fine Beeswax); we never see or store your credit card details.
Still have questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're always happy to help!