Returns & Refunds

Our Returns Policy

We want you to be completely satisfied with your Fine Beeswax products. If you're not happy with your purchase, we offer a 30-day returns policy for unused items.

How to Return or Exchange an Item

1. Contact us first: Email us at info@finebeeswax.co.uk with your order number and let us know if you'd like a refund or exchange.
2. Get return instructions: We'll confirm your return is eligible and provide a return address.
3. Package your return: Securely package the unused item in its original packaging if possible.
4. Post your return: Send it back to us via Royal Mail or your preferred courier. You'll need to arrange and pay for return postage.
5. Get your refund or exchange: Once we receive and inspect your return, we'll process your refund or send your exchange item within 3-5 working days.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in its original, unopened condition
• In the original packaging where possible
• Returned within 30 days of delivery
• Accompanied by proof of purchase (order confirmation email is fine)

Refund Details

Once we receive your return:

• We'll inspect the item within 3-5 working days
• If approved, we'll refund the full product price
• Original delivery charges are non-refundable (unless the item was faulty)
• Return postage costs are your responsibility
• Refunds are issued to your original payment method
• You'll receive an email confirmation when the refund is processed
• It may take 5-10 working days for the refund to appear in your account, depending on your bank

Damaged or Faulty Items

If you receive a damaged or faulty item, we'll make it right:

• Contact us within 7 days of delivery
• Include photos of the damage or fault if possible
• We'll arrange a replacement or full refund (including delivery costs) at no cost to you
• For faulty or damaged items, we'll cover the return postage

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Products that have been opened and used
• Items not in their original condition

Questions About Returns?

We're a small business and we're here to help. If you have any questions about returns or refunds, please email us at info@finebeeswax.co.uk and we'll do our best to help.